1- Safety Instruction #
Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device.
⚫ Please use the external power supply that is included in the package. Other power supply may cause
damage to the phone and affect the behavior or induce noise.
⚫ Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
⚫ Please do not damage the power cord. If power cord or plug is impaired, do not use it because it may
cause fire or electric shock.
⚫ Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
⚫ This phone is designed for indoor use. Do not install the device in places where there is direct sunlight.Also do not put the device on carpets or cushions. It may cause fire or breakdown.
⚫ Avoid exposure the phone to high temperature or below 0℃ or high humidity.
⚫ Avoid wetting the unit with any liquid.
⚫ Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized dealer for help, or else it may cause fire, electric shock and breakdown.
⚫ Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has been slightly dampened in a mild soap and water solution.
⚫ When lightning, do not touch power plug, it may cause an electric shock.
⚫ Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.
2- Overview #
2.1- Overview #
FAP2730P/FAP2730G series, which greatly improve enterprise production efficiency with advanced design,
high-cost performance, paperless office tool. It is not only a desktop phone, but also an elegant article that puts in the sitting room or office.
FAP2730P is an entry-level 100 megabytes of VoIP, while FAP2730G is a gigabit VoIP. They inherit many excellent features of the previous FXP25xx series traditional phone, such as high-definition voice, headphones and high-performance echo cancellation full duplex speaker, fast/gigabit Ethernet, QoS, encryption transmission, automatic configuration, new system, smooth operation, flat interface settings and many other advantages.
For enterprise users, FAP2730P/FAP2730G series are the cost-effective office equipment, while realizing
environmental protection, they also provide convenient operation. Users can flexibly configure and define the functions of two DSS keys, space saving and cost. It will be an ideal choice for enterprise users and family users who pursue the high quality and high efficiency.
In order to help some interested users better understand the details of the product, this user manual can be used as a reference guide for the use of FAP2730P/FAP2730G series. This document may not be applicable to the latest version of the software. If you have any questions, you can use the help prompt interface of the device phone.
2.2- Packing Contents #
3- Desktop Installation #
3.1- PoE and the use of external power adapters #
The devices support two power supply modes from external power adapter or over Ethernet (PoE) complied switch.
PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission. By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adaptor should be used. If the device is
connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails.
3.2- Desktop and wall mounted method #
The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please follow the instructions in the picture below to install the phone.
Device installation
If the phone is mounted on the wall, please follow the instructions below to install it.
Wall-mounted installation
Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture below.
Connecting to the Device
Hardware Interface Description
4- Appendix Table #
4.1- Appendix I – Icon #
Keypad Icons
Status Prompt and Notification Icons
DSSKEY Icon
4.2- Appendix II – Keyboard character query table #
Look-up Table of Characters
DSS KEY LED State
5- Introduction to the User #
5.1- Instruction of Keypad #
Keypad layout
5.2- Using Handset / Hands-free Speaker / Headphone #
◼ Using Handset
To talk over handset, user should lift the handset off the device and dial the number, or dial the number first, then lift the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when audio channel is turned on in speaker or headphone.
◼ Using Hands-free Speaker
To talk over hands-free speaker, user should press the hands-free button then dial the number, or dial the
number first then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the hands-free button when audio channel is opened in handset.
◼ Using Headphone
To use headphone, by default, user should headset button which is defined by DSS key to turn on the headphone. Same as handset and hands-free speaker, user can dial the number before or after the headphone is turned on.
◼ Using Line Keys (Defined by DSS Key)
User can use line key to make or answer a call on specific line. If handset has been lifted, the audio channel will be opened in handset. Otherwise, the audio channel will be opened in hands-free speaker or headphone.
5.3- Idle Screen #
Screen layout/default home screen
The image above shows the default standby screen, which is the user interface most of the time. The upper half of the home screen shows the status of the device, information and data that can be edited (such as voice messages, missed calls, auto answer, do not disturb, lock status, network connection status, etc.).
The lower half of the area are the function menu keys, which are also the first layer of function menu keys, through which users can operate the phone.
Users can restore the phone to the default standby screen interface by picking up and dropping the handle. The left and right part of the area shows default configuration of Side keys, which dynamically display the configuration of SIP information, message, headset, etc., which can be customized by users.
The icon description is described in 6.1 appendix I. In some screens, there are many items or long text to be displayed which could not fit into the screen. They will be arranged in a list or multiple lines with a scroll bar.
If the user sees a scroll bar, he can use up/down navigator buttons to scroll the list. By long-pressed the navigator keys, user can scroll the list or items in a faster speed
Scroll icon
5.4- Phone Status #
The phone status includes the following information about the phone:
⚫ Network Status:
VLAN ID
IPv4 or IPv6 status
IP Address
Network Mode
⚫ The Phone Device Information:
Mac Address
Phone Mode
Hardware Version number
Software Version number
Phone Storage (RAM and ROM)
System Running Time
⚫ SIP Account Information:
SIP Account
SIP Account Status (register / uncommitted / trying / time out)
⚫ TR069 Connect Status (Displays only in the phone interface state)
The user can view the phone status through the phone interface and the web interface.
⚫ Phone interface: When the phone is in standby mode, press 【Menu】 >> 【Status】 and select the
option to view the corresponding information, as shown in the figure:
The Phone status
⚫ WEB interface: Refer to 7.5 Web management to log in the phone page, enter the 【System】 >>
【Information】 page, and check the phone status, as shown in the figure:
WEB phone status
5.5- Web Management #
Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. The user can check the IP address of the phone by pressing [Menu] >> [Status].
Landing page
Users must correctly enter the user’s name and password to log in to the web page. The default user name and password are “admin”. For the specific details of the operation page, please refer to page 11 Web configuration.
5.6- Network Configurations #
The device relies on IP network connection to provide service. Unlike traditional phone system based on a
circuit switched wire technology, IP devices are connected to each other over the network and exchange data in packet basis based on the devices’ IP address.
To enable this phone, you must first correctly configure the network configuration. To configure the network, users need to find the phone function menu button [Menu] >> [Systems] >> [Network] >> [Network].
The default password for Systems is “123”.
NOTICE! If user saw a 
‘WAN Disconnected’ icon flashing in the middle of screen, it means the network cable was not correctly connected to the device’s network port. Please check the cable is connected correctly to the device and to the network switch, router, or modem
The device supports three types of networks，IPv4/IPv6/IPv4&IPv6.
There are three common IP configuration modes about IPv4.
⚫ Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting network configurations from a DHCP server. Users don’t need to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for the most users.
⚫ Static IP Configuration – This option allows user to configure each IP parameters manually, including IP Address, Subnet Mask, Default Gateway, and DNS servers. This is usually used in a technical environment of network users.
⚫ PPPoE – This option is often used by users who connect the device to a broadband modem or router. To establish a PPPoE connection, user should configure username and password provided by the service
provider.
The device is default configured in DHCP mode.
There are three common IP configuration modes about IPv6
⚫ DHCP – This is the automatic configuration mode by getting network configurations from a DHCP server. Users need not to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for most users.
⚫ Static IP configuration – this option allows users to manually configure each IP parameter, including IP
address, mask, gateway, and primary and secondary domains. This usually applies to some professional
network user environments.
Please see 10.7.2.1 network Settings for detailed configuration and use.
5.7- SIP Configurations #
A line must be configured properly to be able to provide telephony service. The line configuration is like a
virtualized SIM card on a mobile phone which stores the service provider and the account information used for registration and authentication. When the device is applied with the configuration, it will register the device to the service provider with the server’s address and user’s authentication as stored in the configurations. The user can conduct line configuration on the interface of the phone or the webpage, and input the corresponding information at the registered address, registered user name, registered password and SIP user and registered port respectively, which are provided by the SIP server administrator.
⚫ Phone interface: To manually configure a line, the user can press the line key for a long time, or press the button in the function menu [Menu] >> [Systems] >> [Accounts] >> [Line n] configuration, click ok to
save the configuration.
NOTICE! User must enter correct PIN code to be able to Systems to edit line configuration. (The
default PIN is 123)
The parameters and screens are listed in below pictures.
Phone line SIP address and account information
⚫ WEB interface: After logging into the phone page, enter [Line] >> [SIP] and select SIP for configuration, click apply to complete registration after configuration, as shown below :
Web SIP registration
6- Basic Function #
6.1 – Making Phone Calls #
◼ Default Line
The phone provides 4 SIP line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call. To change the default line, user can press left/right navigator buttons to switch between two lines. Enable or disable default line, user can press [Menu] >> [Features] >> [General] >> [Default Line] or configure from Web Interface (Web / PHONE / Features / Basic Settings).
Default line
◼ Dialing Methods
User can dial a number by,
⚫ Entering the number directly
⚫ Selecting a phone number from phonebook contacts (Refer to 10.2.1 Local contacts)
⚫ Selecting a phone number from cloud phonebook contacts (Refer to 10.2.3 Cloud Phone Book)
⚫ Selecting a phone number from call logs (Refer to 10.3 Call Log)
⚫ Redialing the last dialed number
◼ Dialing Number then Opening Audio
To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or headphone, or lift the handset to call out with the current line, or user can press line key (Configured by DSS Keys) to call out with specified line.
Enable voice channel dialing
◼ Opening Audio then Dialing the Number
Another alternative is the traditional way to firstly open the audio channel by lifting the handset, then turn on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout.
Open the voice channel and dial the number
◼ Cancel Call
While calling the number, user can stop the audio channel by putting back the handset or pressing the hands- free button to drop the call.
Call number
6.2- Answering Calls #
When there is an incoming call while the device is idle, user will see the following incoming call on the screen.
Answering calls
User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-
free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject] button.
6.2.1- Talking #
When the call is connected, user will see a talking mode screen as the following figure.
Talking interface
Talking mode
6.2.2- Make / Receive Second Call #
The device can support up to two concurrent calls. When there is already a call established, user can still
answer another incoming call on either lines or make a second call on either lines.
◼ Second Incoming Call
When there is another incoming call during talking a phone call, this call will be waiting for user to answer.User will see the call message in the middle of current screen. The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in green. User can accept or reject the call as same as normal incoming call. When the waiting call is answered, the first call will be held on automatically.
The second call interface
◼ Second Outgoing Call
To make a second call, user may press [Xfer] / [Conf] button to make a new call on the default line or press the line key to make new call on specific line. Then dial the number the same way as making a phone call. Another alternative for making second call is to press DSS Keys or dial out from the configured Keys (BLF/Speed Dial). When the user is making a second call with the above methods, the first call could be held on manually or will be held on automatically at second dial.
◼ Switching between Two Calls
When there are two calls established, user will see a dual calls screen as the following picture.
Two way calling
User can press up/down navigator buttons to switch screen page, and switch call focus by pressing [Resume] button.
◼ Ending One Call
User may hang up the current talking call by closing the audio channel or press [End] button. The device will return to single call mode in holding state.
6.3- End of the Call #
After the user finishes the call, the user can put the handle back on the phone, press the hands-free button or Softkey [End] key to close the voice channel and end the call.
Note! When the phone is reserved, the user must press the [resume] resume key to return to the call
state to ending the call
6.4- Redial #
⚫ Redial the last outgoing number:
When the phone is in standby mode, press the redial button and the phone will call out the last outgoing
number.
⚫ Call out any number with the redial key:
Enter the number, press the redial key, and the phone will call out the number on the dial.
⚫ Press the redial key to enter the call record:
Log in the phone page, enter [Phone Settings] >> [Features] >> [Redial Settings], check Redial to
enter the call record page, press the redial button when standby to enter the call record page, and press
again to call out the current located number.
6.5- Dial-up Query #
The phone is defaulted to turn on the dial-up inquiry function, dial-out, enter two or more numbers. The dial interface will automatically match the call records, contacts in the number list. Use the navigation key and up and down keys to select the number, press the call out key or wait for time out.
6.6- Auto-Answering #
User may turn on the auto-answering mode on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis.
The user can start the automatic answer function in the telephone interface or the webpage interface.
⚫ Phone interface:
Press [Menu] >> [Features] >> [Auto Answer] button;
Press the button to select the line, use the left/right navigation key to turn on/off the auto answer option, and set the auto answer time to 5 seconds by default.
After completion, press [OK] key to save; The icon in the upper right corner of the screen indicates that auto answer is enabled
Line 1 enables auto-answering
The line has enabled auto-answering
⚫ WEB interface:
Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], start auto-answering, and click apply after setting the automatic answering time.
Web page to start auto-answering
6.7- Callback #
he user can dial back the number of the last call. If there is no call history, press the [Callback] button and
the phone will say “can’t process”.
⚫ Set the callback key through the phone interface:
Under standby, press [Menu] >> [Basic Settings] >> [Keyboard Settings] >> [DSSKey Settings] choose to set up the function keys, key type, type selection function name select callback function, input
the callback key name, press [ OK ] key to save.
Set the callback key on the phone
⚫ Set the callback key through the web interface:
Log in the phone page, enter the [Function Key] >> [Side Key] or [Function Key] >> [Function Key] page, select the function Key, set the type as the function Key, and set the subtype as the callback, as shown in the figure:
6.8- Mute #
You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ringtone automatically when there is an incoming call. Mute mode can be turned on in all call modes (handles, headphones or hands-free).
6.8.1- Mute the Call #
⚫ During the conversation, press the mute button on the phone 
: the mute button on the phone will turn
on the red light. Red mute icon is displayed in the call interface, as shown in the figure:
Mute the call
⚫ Cancel mute: press cancel mute on the phone again. The mute icon is no longer displayed in the call screen. The red light is off by mute button.
6.8.2- Ringing Mute #
⚫ Mute: press the mute button when the phone is in standby mode:
The top right corner of the phone shows the bell mute icon 
，Mute button red light is always on, when there is an incoming call, the phone will display the incoming call interface but will not ring.
Ringing mute
Cancel ring tone mute: On the standby or incoming call screen, press the mute button again or volume up cancel ring tone mute, no longer shows mute icon in upper right corner after cancel 
.The phone mute icon is off .
6.9- Call Hold/Resume #
The user can press the [Hold] button to maintain the current call, and this button will become the [Resume ] button, and the user can press the “resume” button to restore the call.
Call hold interface
6.10- DND #
User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting).
The DND can be enabled on line basis.
Enable/Disable phone all lines DND, the methods as the following：
⚫ Phone interface: Default standby mode，
1) Press [DND] button to enter the DND setting interface, select line or phone to enable DND.
2) Press [DND] button to enter the DND setting interface and disable DND.
Enable DND
If the user wants to enable/disable the uninterrupted function on a specific line, the user can set the uninterrupted function on the page of configuring the line.
1) Press [Menu] >> [Features] >> [DND] button, Enter the [DND] to edit the interface.
2) Click the left/right navigation button to select the line to adjust the mode and state of “do not disturb”, and then press the [OK] button to save.
The user will see the DND icon turn red, and the sip-line has enabled the mode of “DND”.
DND setting interface
The user can also use the DND timer. After the setting, the DND function will automatically turn on and the DND icon will turn red when ringing.
DND timer
⚫ WEB interface: Enter [Phone setting] >> [Features] >> [DND settings]，set the DND type (off, phone,
line), and DND timing function.
DND Settings
The user turns on the DND for a specific route on the web page：Enter [Line] >> [SIP], select a [Line] >>
[Basic settings], and enable DND.
Line DND
6.11- Call Forward #
Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line.
There are three types,
⚫ Unconditional Call Forward – Forward any incoming call to the configured number.
⚫ Call Forward on Busy – When user is busy, the incoming call will be forwarded to the configured
number.
⚫ Call Forward on No Answer – When user does not answer the incoming call after the configured delay
time, the incoming call will be forwarded to the configured number.
⚫ Phone interface: Default standby mode
1) Press [Menu] >> [Features] >> [Call Forward] button, select the line by up/down navigation key,
press [OK] button to set call forward.
Select the line to set up call forwarding
2) Select the call forward type by pressing the up/down navigation button. Click [OK] to configure call
forwarding and delay time.
Select call forward type
3) Select enable/disable by pressing the left/right navigation button.
Enable call forwarding and configure the call forwarding number
4) Browse the parameters set by the up/down navigation key and enter the required information. When finished, press the [OK] button to save the changes.
⚫ WEB interface: Enter [Line] >> [SIP], Select a [Line] >> [Basic settings], and set the type, number and time of forward forwarding.
Set call forward
6.12- Call Transfer #
When the user is talking with a remote party and wish to transfer the call to another remote party, there are three way to transfer the call, blind transfer, attended transfer and Semi-Attended transfer.
⚫ Blind transfer: No need to negotiate with the other side, directly transfer the call to the other side.
⚫ Semi-Attended transfer: When you hear the ring back, transfer the call to the other party.
⚫ Attended transfer: When the caller answers the call, transfer the call to the other party.
Note！For more transfer Settings, please refer to 12.6 Line >> Dial Plan
6.12.1- Blind transfer #
During the call, the user presses the function menu button [Transfer] or the transfer button on the phone
, Enter the number to transfer or press the contact button or the history button to select the number,
press the transfer key again or blind transfer to a third party. After the third party rings, the phone will show that the transfer is successful and hang up.
Transfer interface
6.12.2- Semi-Attended transfer #
During the call, the user presses the function menu button [transfer] or the transfer button on the phone to input the number to be transferred or press the contact button or the historical record button to select the number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance transfer.
Semi-Attended transfer
6.12.3- Attended transfer #
Attendance transfer is also known as “courtesy mode”, which is to transfer the call by calling the other party and waiting for the other party to answer the call.
The same procedure to calling. In dual call mode, press the “transfer” button to transfer the first call to the second call.
Attended transfer
6.13- Call Waiting #
⚫ Enable call waiting: new calls can be accepted during a call.
⚫ Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted.
⚫ Enable call waiting tone: when you receive a new call on the line, the tone will beep.
⚫ The user can enable/disable the call waiting function in the phone interface and the web interface.
➢ Phone interface: Press [Menu] >> [Features] >> [Call waiting], the navigation key and left/right button
enable/disable call waiting and call waiting tone. Press [Menu] >> [Features] >> [Call waiting], the navigation key and left/right button enable/disable call waiting and call waiting tone.
Call waiting setting
➢ WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings], enable/disable call waiting
and call waiting tone.
Web call waiting setting
Web call waiting tone setting
6.14- Conference #
6.14.1- Local Conference #
To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode), as shown in the figure:
Local conference setting
Two ways to create a local conference:
1) The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists to establish the local
tripartite meeting. When the equipment is in a tripartite meeting, you can call all the way, answer the meeting, and join the 4-Way conference. Similarly, they can join 5-Way conference and 6-Way conference.
Local conference (1)
2) If the device has a call all the way, press the conference key in the call interface, enter the number to join the meeting and press the call; After the opposite end is answered, press the conference button again to set up the local tripartite conference. In the same way, joining the five-party meeting and the six-party meeting can be joined:
Local conference (2)
Note: During the conference, press the split button to split the conference and press the end button to end the call.
6.14.2- Network Conference #
Users need server support for network conference.
Log in the web page, enter [Line] >> [SIP] >> [Basic settings], set the conference mode as server mode
(default is local mode), set the server conference room number (please consult your system administrator), as
shown in the figure:
Network conference
Method to join a network conference:
⚫ Multi-party call number of network conference room and enter the password then all enter the conference room.
⚫ The two phones have established common calls. Press the conference button to invite new members to the conference. Follow the voice prompt to operate.
Note: the upper limit of the number of participants in the network conference varies according to the server
6.15- Call Park #
Call park requires server support. Consult your system administrator for support.
When you are on the call, if it is not convenient to answer the phone at this time, you can press the configured park button to hold the call; After a successful park, you can resume the call by pressing the configured park button on other devices.
Set the call park button:
⚫ Phone interface: long press a function key to enter the function key Settings interface, or through the [Menu] >> [Basic Settings] >> [Keyboard Settings] enter the settings interface of function keys, and set
the key function type as memory and subtypes as call park, reside values for the server calls park number, set up corresponding SIP lines.
⚫ WEB interface: log in the phone page, enter the [Function Key] >> [Side Key] page, select a DSSkey, set the function key type as memory key, the subtype as call park, and the value as the call park number of the server, and set the corresponding SIP line.
Phone set call park
WEB set call park
6.16- Pick Up #
Pick up requires server support. Consult your system administrator for support.
You can use the Pick Up function to answer incoming calls from other users. The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code.
Phone interface: press [Menu] >> [Basic Settings] >> [Keyboard Settings] >> [DSS Key Settings], select
the function key to set.
⚫ Set the line, function key type as memory key, subtype as BLF/NEW CALL, set subscription number, and pick up code.
⚫ Other phones call the subscription number, and the opposite end is in the incoming ring.
⚫ Press the DSS key to pick up the phone.
⚫ The caller picks up the call and speaks to it.
WEB interface: Log in the phone webpage, enter the [Function Key] >> [Side Key] page, select a DSSkey, set the memory key type as memory key, the subtype as BLF/NEW CALL, and set the corresponding SIP line and pick up codes.
Phone pick up setting
WEB pick up setting
6.17- Anonymous Call #
6.17.1- Anonymous Call #
The phone can set up anonymous calls to hide the calling number and the calling name.
⚫ You can see anonymity in the context of [Menu] >> [Systems] >> [Accounts] >> [Advanced].
⚫ The default is none, which is off, and RFC3323 and RFC3325 are optional.
⚫ Select any one to open the anonymous call.
Enable anonymous call
⚫ On the web page [Line] >> [SIP] >> [Advanced Settings ] can also open the mode of anonymous calls.
⚫ Setting to enable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1
page can only take effect on the SIP1 line.
Enable Anonymous web page call
Anonymous call log
6.17.2- Ban Anonymous Call #
The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly
rejected.
⚫ In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be displayed.
⚫ Click Softkey [Switch] or [<] [>] to switch the SIP line and enable anonymous call.
Anonymous calls are not allowed on the phone
⚫ On the web page [Line] >> [SIP] >> [Advanced Settings], also can disable anonymous calls.
⚫ The setup to disable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 page can only take effect on the SIP1 line.
Page Settings blocking anonymous call
6.18- Hotline #
The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands- free, earphone, etc., and the phone will automatically call according to the hotline delay time.
⚫ In the phone [Menu] >> [Features] >> [Advanced] >> [Hotline], click to enter and all SIP lines will be displayed.
⚫ Then set the hotline for each SIP line, which is off by default.
⚫ Open the hotline, set the hotline number, set the delay time of the hotline.
Phone hotline setting interface
⚫ On the website [Line] >> [SIP] >> [Basic Settings], can also set up a hotline.
⚫ The setup hotline also corresponds to the SIP line. That is, the hotline set in the SIP1 webpage can only be activated in the SIP1 line.
Hotline set up on webpage
6.19- Emergency Call #
The emergency call function is used to et the corresponding emergency call number on the phone after enabling the keypad lock. You can also call emergency services when your phone is locked.
1) Configure the emergency call number: log in the phone page, enter the [Phone Settings] >> [Function Settings]>> [Basic Settings]page, set up the emergency call code, if you need to set up more than one emergency call code, please use “, “to separate.
Set up an emergency call number
2) When the phone set the keyboard lock, you can call the emergency call number without unlocking, as
shown in the figure:
Dial the emergency number
7- Advance Function #
7.1- BLF (Busy Lamp Field) #
7.1.1- Configure the BLF Functionality #
⚫ Page interface: log in the phone page, enter the [Function key] >> [side key] page, select a DSS key, set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number to be subscribed, set the corresponding SIP line. The pickup number is provided by the server. The specific usage refers to 8.16 Pick up.
Web page configuration BLF function key
⚫ Phone interface: long press a function key to enter the function key Settings interface, or go to the [Menu] >> [Basic Settings] >> [Keyboard Settings] to enter [Soft function key] to set the settings interface, set the key function types as memory keys and a subtype of BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, BLF/DTMF. The values is the subscription number, and set up corresponding SIP lines.
Phone configuration BLF function key
BLF Function key subtype parameter list
7.1.2- Use the BLF Function #
The BLF, also known as a “busy light field,” notifies the user of the status of the subscribed object and is used by the server to pick up the call. BLF helps you monitor the other person’s status (idle, ringing, talking, off).
BLF function:
⚫ Monitor the status of subscribed phones.
⚫ Call the subscribed number.
⚫ Transfer calls/calls to the subscribed number.
⚫ Pickup incoming calls from subscribed number.
1) Monitors the status of subscribed phones.
Configuration BLF function keys, when the subscription of the number of the state (idle, ringing, talking) is
changed, the LED lights of function key will have corresponding change, see appendix Ⅲ 6.3 LED to get to know each other under different status leds.
2) Call the subscribed number.
When the phone is in standby mode, press the configured BLF key to call out the subscribed number.
3) Transfer calls to the subscribed number.
Refer to Table 9.1.1-blf function key subtype parameter list, the BLF key can be used for blind rotation,
attention-rotation and semi-attention-rotation of the current call, and also can invite the subscribed number to join the call and send DTMF, etc.
4) Pickup incoming calls from subscribed phones.
When configuring BLF function key, configure the pickup number.
When the subscription number telephone rings, refer to appendix Ⅲ 6.3, BLF LED will turn red at this time. At this point, press the BLF button to answer the incoming call from the subscribed number.
7.2 BLF List #
BLF List Key is to put the number to be subscribed into a group on the server side, and the phone uses the URL of this group to make unified subscription. The specific information, number, name and status of each number can be resolved based on notify sent from the server. The unoccupied Memory Key is then set as the BLF List Key. If the state of the subscription object changes later, the corresponding led light state will be changed.
Configure BLF List function: log in the phone page, enter the [Line] >> [SIP] >> [Advanced Settings] page, open the BLF List, and configure the BLF List number.
Configure the BLF List functionality
Use the BLF List function: when the configuration is completed, the phone will automatically subscribe to the contents of the BLF List group. Users can monitor, call and transfer the corresponding number by pressing the BLF List key.
BLF List number display
7.3 Record #
The device supports recording during a call.
7.3.1 Server Record #
When using the network server to record, it is necessary to open the recording in the phone web page [Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows:
Web server recording
7.3.2 SIP INFO Record #
The phone is registered with a server that supports SIP INFO recording. After registering the account, check the recording module of [Application] >> [Manage recording] to open the recording, and the recording type is SIP INFO.
Web SIP info recording
7.4- Agent #
Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the phone can be divided into Normal and Hotel Guest. The Hotel Guest mode requires server support.
Normal Mode:
Configure agent function: set a DSSkey as agent, press the function key or enter the [Menu] >>
[Features] >> [Agent] to enter the agent page. The SIP server needs to be configured before the account can be configured.
Configure the agent account in normal mode
Configure the proxy account-hotel Guest mode
Agency mode
Using agent functions:
1) When he phone has been configured on SIP server, fill in the correct number and user name password, click login and then the phone can be registered to the SIP server;
2) After registration, click logout and the phone can delete the user name and password, and log out of the SIP account.
3) Click Unregister and the phone retains the user name and password, and logs out of the SIP account.
Agent logon page
7.5- Intercom #
When the Intercom is enabled, it can automatically receive calls from the intercom.
Web Intercom configure
Intercom configure
7.6- MCAST #
This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.
Multicast Settings Page
MCAST Parameters on Web
Multicast:
⚫ Go to web page of [Function Key] >> [Function Key] , select the type to multicast, set the multicast address, and select the codec.
⚫ Click Apply.
⚫ Set up the name, host and port of the receiving multicast on the web page of [Phone Settings] >> [MCAST].
⚫ Press the DSSKY of Multicast Key which you set.
⚫ Receive end will receive multicast call and play multicast automatically.
7.7- SCA (Shared Call Appearance) #
Users need the support of server end to use SCA function. You can refer to
1) Configure on Phone
⚫ When registering with the BroadSoft server, a Phone can register the account created previously on
multiple terminals.
Register BroadSoft account
⚫ After the phone set registers with the BroadSoft server, a server type needs to be set. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings] and set Specific Server Type to BroadSoft, as shown in the following figure.
Set BroadSoft server
⚫ If a phone needs to enable the SCA function. Specifically, log in to the webpage of the phone set,
choose [Line] >> [SIP] >> [Advanced Settings], and select Enable SCA. If SCA is not enabled, the registered line is the private line.
Enable SCA
After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared Call Appearance on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Understand the call status by referring to 6.3 Appendix III –LED .
To facilitate private hold, configure keys whose DSS Key is Private Hold on the Function Key page. Pay attention that the public hold key is the softkey-hold key during a call.
Set Private Hold Function Key
⚫ Each phone registered with the BroadSoft server should be configured as above, then the SCA function can be used.
2) LED Status
To facilitate viewing the call status of a group, configure the DSS Key as SCA. The following table describes the LEDs of lines in different states.
LED Status of SCA
3) Shared Call Appearance (SCA)
The following lists a couple of instances to facilitate understanding.
In the following scenarios, the manager and secretary register the same SCA account and the account is
configured based on the preceding steps.
Scenario 1: When this account receives an incoming call, the phone sets of both the manager and the secretary will receive the call and ring. If the manager is busy, the manager can reject the call and the manager’s phone set stops ringing but the secretary’s phone set keeps ringing until the secretary rejects/answers the call or the call times out.
Scenario 2: When this account receives an incoming call, if the secretary answers the call first and the manager is required to answer the call, the secretary can press the Public Hold key to hold this call and notify the manager. The manager can press the line key corresponding to the SCA to answer the call.
Scenario 3: The manager is in an important call with a customer and needs to leave for a while. If the manager does not want others to retrieve this call, the manager can press the Private Hold key.
Scenario 4: The manager is in a call with a customer and requires the secretary to join the call to make records. The secretary can press the corresponding SCA line key to barge in this call.
7.8- Message #
7.8.1- SMS #
if the service of the line supports the function of the short message, when the other end sends a text message to the number, the user will receive the notification of the short message and display the icon of the new SMS on the standby screen interface.
SMS icon
Send messages:
⚫ Go to [Menu] >> [Message] >> [SMS].
⚫ Users can create new messages, select lines and send numbers.
⚫ After editing is completed, click Send.
View SMS:
⚫ Use the navigation keys to select the standby icon [message]
⚫ After selecting, press the navigation key [OK] to enter the SMS inbox interface.
⚫ Select the unread message and press [OK] to read the unread message.
Reply to SMS:
⚫ Use the navigation keys to select the standby icon [Message].
⚫ After selecting, press the navigation key [OK] to enter the SMS inbox interface.
⚫ Select the message you want to reply to, select Softkey’s [Reply], edit it, and click Send.
7.8.2- MWI (Message Waiting Indicator) #
If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user. User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen.
New Voice Message Notification
To listen to a voice message, the user must first configure the voicemail number. After the voicemail number is configured, the user can retrieve the voicemail of the default line.
When the phone is in the default standby state,
⚫ The Side Key is pre-installed with a voice message shortcut key – [MWI] key.
⚫ Press [MWI] to open the voice message configuration interface, and select the line to be configured by pressing the up/down navigation buttons.
⚫ Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save the configuration.
⚫ In the following picture, “2” in front of line brackets represents unread voice messages, and “2”
represents the total number of voice messages.
Voice message interface
Configure voicemail number
7.9- SIP Hotspot #
SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded.
The users can set functions as a SIP hotspot and other phones set (B and C) function as SIP hotspot clients.
When somebody calls phone set A, phone sets A, B, and C all ring at the same time. When any phone set answers the call, other phone sets stop ringing. The call can be answered by only one phone set. When B or C initiates a call, the SIP number registered by phone set A is the calling number.
To set a SIP hotspot, register at least one SIP account.
Register SIP account
SIP hotspot Parameters
Configure SIP hotspot server:
SIP hotspot server configuration
Configure SIP hotspot client:
To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot.
SIP hotspot client configuration
As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page.
Call extension number:
⚫ The hotspot server and the client can dial each other through the extension number.
⚫ For example, extension 1 dials extension 0.
8- Phone Settings #
8.1- Basic Settings #
8.1.1- Language #
The user can set the phone language through the phone interface and web interface.
⚫ Phone end: After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Menu] >> [Basic] >> [Language] Settings, as shown in the figure.
Phone language setting
⚫ Web interface: Log in to the phone webpage and set the language in the drop-down box at the top right corner of the page, as shown in the figure:
Language setting on Web page
⚫ The function box on the right side of the web interface language setting box is “Synchronize language to phone”; if selected, the phone language will be synchronized with the webpage language. If it is not selected, it will not be synchronized.
8.1.2- Time & Date #
Users can set the phone time through the phone interface and web interface.
⚫ Phone end: When the phone is in the default standby state, press the [Menu] >> [Basic] >> [Time & Date] , use the up/down navigation button to edit parameters, press the [OK] to save after completion, as shown in the figure:
Set time & date on phone
⚫ Web end: Log in to the phone webpage and enter [Phone Settings] >> [Time/Date] , as shown in the figure:
Set time & date on webpage
Time Settings Parameters
8.1.3- Screen #
The user can set the phone screen parameters through both of the phone interface and web interface.
⚫ Phone: When the phone is in the default standby state, go to [Menu] >> [Basic] >> [Screen] to edit the screen parameters. After editing, click [OK] to save, as shown in the figure:
Set screen parameters on phone
⚫ Web : Go to [Phone Settings] >> [Advanced] Advanced, edit the screen parameters, and click Apply to
save.
8.1.3.1- Brightness and backlight #
⚫ Set the brightness level in use from 1 to 16, [<] or [>] switch brightness level.
⚫ Set the brightness level in the energy-saving mode from 0 to 16, [<] or [>] switch the brightness level.
Set the backlight time, the default is 1 minute,you can turn off or choose constant light, custom, 15s, 30s, 45s, 1min, 5min, 10min, 30min, 1h, 2h, 3h, 6h, 15h.The screen saver can be turned on or off by default.
8.1.3.2- Screen Saver #
⚫ Press [Screen Settings] to find the [Screen protection] button, press [left] / [right] button to open/close the screen protection, set the timeout time, the default is 2h, after completion, press [OK] button to save.
⚫ Web interface: enter [Phone Settings] >> [Advanced], edit screen parameters, and click submit to save.
Page screen Settings
⚫ After saving, return to standby mode and enter the screen saver after 2h, as follows:
Phone screen saver
8.1.4- Ring #
When the device is in the default standby mode,
⚫ Press soft-button [Menu] till you find the [Basic] item.
⚫ Enter [Basic] item till you find [Ring] item.
⚫ Enter [Ring] item and you will find [Headset] or [Handsfree] item, press left / right navigator keys to
adjust the ring volume, save the adjustment by pressing [OK] when done.
⚫ Enter [Ring type] item, press left / right navigator keys to change the ring type, save the adjustment by pressing [OK] when done.
8.1.5- Voice Volume #
When the device is in the default standby mode,
⚫ Press soft-button [Menu] till you find the [Basic] item.
⚫ Enter [Basic] item till you find [Voice Volume] item.
⚫ Enter [Voice Volume] item and you will find [Headset], [Handsfree] and [Headset] item.
⚫ Enter [Headset] or [Handsfree] or [Headset] item, press Left / Right navigator keys to adjust the audio volume for different mode.
⚫ Save the adjustment by pressing [OK] when done.
8.1.6- Greeting Words #
When the device is in the default standby mode,
⚫ Press soft-button [Menu] till you find the [Basic] item.
⚫ Enter [Basic] item till you find [Greeting Words] item.
⚫ Press [OK] to enter the setting interface to edit the Greetings Words.
⚫ Save the adjustment by pressing [OK] when done.
NOTICE! The welcome message can only be displayed in the upper left corner of standby mode when
the default option is disabled.
8.1.7- Reboot #
When the device is in the default standby mode,
⚫ Press soft-button [Menu] till you find the [Basic] item.
⚫ Enter [Basic] item till you find [Reboot] item.
⚫ Press [OK] a prompt message, “restart now,” prompts the user.
⚫ Press [OK] to restart the phone or [Cancel].
The phone is in standby mode,
⚫ The configurable [OK] key is the restart key. Press [OK], a prompt message, “restart now” prompts the
user.
⚫ Press [OK] to restart the phone or [Cancel] to exit.
8.2- Phone Book #
8.2.1- Local Contact #
User can save contacts information in the phone book and dial the contact’s phone number(s) from the phone book. To open the phone book, user should press soft-menu button [Contact] in the default standby screen or keypad.
By default, the phone book is empty, user may add contact(s) into the phone book manually or from call logs.
Phone book screen
Note!Phone user account can store contact information, different models and specifications.
Local Phone book
When there are contact records in the phone book, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigator keys. The record indicator tells user which contact is currently focused. User may check the contact’s information by pressing [OK] button.
8.2.1.1- Add / Edit / Delete Contact #
To add a new contact, user should press [Add] button to open Add Contact screen and enter the contact information of the followings,
⚫ Contact Name
⚫ Tel. Number
⚫ Mobile Number
⚫ Other Number
⚫ Line
⚫ Ring Tone
⚫ Contact Group
⚫ Photo
Add New Contact
User can edit a contact by pressing [Option] >> [Edit] button.
To delete a contact, user should move the record indicator to the position of the contact to be deleted, press [Option] >> [Delete] button and confirm with [OK].
8.2.1.2- Add / Edit / Delete Group #
By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group.
⚫ To add a group, press [Add Group] button.
⚫ To delete a group, press [Option] >> [Delete] button.
⚫ To edit a group, press [Edit] button.
⚫ The Number behind the group name means the total contacts number of selected groups.
Group List
8.2.1.3- Browse and Add / Remove Contacts in Group #
User can browse contacts in a group by opening the group in group list with [OK] button.
Browsing Contacts in a Group
When user is browsing contacts of a group, user can also add contacts in that group by pressing [Add] button to enter the group contacts management interface, then press [OK] button to save the contact. The contact will also be added in local phonebook. User can delete contact from group by [Option] >> [Delete].
Add Contacts in a Group
8.2.2- Blacklist #
The device Support blacklist, such as the number added to the blacklist, the number of calls directly refused to the end, the end of the phone shows no incoming calls. (Blacklisted Numbers can be called out normally)
⚫ There are multiple ways to add a number to Blacklist on X210 device. It can be added directly on
[Menu] >> [Contact] >> [BlockedList].
⚫ Select any number in the phone book (both local and network) for configuration addition.
⚫ Select any number in the call log for configuration addition.
Add BlockedList
⚫ There are various ways to add number to the blacklist on web page, which can be added in the [Phone
Web BlockedList
8.2.3- Cloud Phone Book #
8.2.3.1- Configure Cloud Phone book
Cloud phonebook allows user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon.
NOTICE! The cloud phonebook is ONLY temporarily downloaded to the device each time when it is
opened on the device to ensure the user get the latest phonebook. However, the downloading may
take a couple seconds depending on the network condition. Therefore, it is highly recommended for
the users to save important contacts from cloud to local phonebook for saving download time.
Open cloud phonebook list, press [Menu] >> [Contact >> [Cloud Contacts] in phonebook screen.
TIPS! The first configuration on cloud phone should be completed on Web page by selecting
[PhoneBook] >> [Cloud Contacts]. The setting of addition/deletion on device could be done after the
first setting on Web page.
8.3- Call Log #
The phone can store the call record (the quantity of storage varies according to different specifications). The user can press [CallLog] to open the call record and check the records of all incoming calls, outgoing calls and missed calls.
In the call logs interface, user may browse the call logs with up/down navigator keys.
Each call log record is presented with ‘call type’ and ‘call party number / name’. User can check further call log detail by pressing [OK] button and dial the number with [Dial] button, or add the call log number to phonebook with pressing [Option] >> [Add to Contact] .Call Log
User can delete a call log by pressing [Delete] button and clear all call logs by pressing [Delete All] button.
Call Log
Users can also filter the call records of specific call types to narrow down the scope of search records, and
select a call record type by left and right navigation keys.
Filter call record types
8.4- Function Key #
Users can use the page switch key to switch DSS display pages quickly. In addition, the user can also long press each DSS key to modify the corresponding key Settings.
DSS LCD key Page Configuration Screen
The DSS Key could be configured as followings,
◆ Memory Key
◼ Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone)
◆ Line
◆ Key Event
◼ MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward (to specified line)/Headset/ SMS/Release
◆ DTMF
◆ Action URL
◆ BLF List Key
◆ Multicast
◆ Action URL
◆ XML Browser
Webpage interface: [Function key] >> [Side key]
DSS settings
Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix.
More detailed information refers to 12.23 Function Key and 6.3 Appendix III –LED Definition .
8.5- Wi-Fi #
The device supports wireless Internet access and has built-in Wi-Fi without external devices.
When the device is in the default standby mode,
Press [Menu] head to [Basic]>> [WLAN].
- Enter [WLAN] item.
- Enable the Wi-Fi to search the current wireless network automatically.
- Select to the available network, enter the user name and password to connect successfully.
WIFI settings
8.6- Headset #
8.6.1- Wired Headset #
⚫ The device supports wired earphone with RJ9 interface, which can play incoming call sound and talk
with earphone.
⚫ After the phone is connected to the headset, the default DSS key of headset will be green light which indicating that the headset can be used normally.
⚫ On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the ring tone for headset.
Headset function settings
8.6.2- EHS Headset #
Phone into [Menu] >> [Features] >> [Advanced], Select [EHS] , can open EHS Headset (default closed EHS Headset).
EHS Headset setting
8.7- Advanced #
8.7.1- Line Configurations #
SIP address and account information
Save the adjustment by pressing [OK] when done.
Users who want to configure more options should use web management portal to modify or Systems in accounts on the individual line to configure those options.
Configure Advanced Line Options
Network Settings #
8.7.1.1- Network Settings #
◼ IP Mode
There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6.
User could select available mode via “<” or “>”. The selected IP mode will be activated after pressing [OK]
button
Network mode Settings
◼ IPv4
In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP.
DHCP network mode
When using DHCP mode, phone will get the IP address from DHCP server (router).
⚫ Use DHCP DNS: It is enabled as default. “Enable” means phone will get DNS address from DHCP server and “disable” means not.
⚫ Use DHCP time: It is disabled as default. “Enable” to manage the time of get DNS address from DHCP server and “disable” means not.
PPPoE network mode
When using PPPoE, phone will get the IP address from PPPoE server.
⚫ Username: PPPoE user name.
⚫ Password: PPPoE password.
Static IP network mode
When using Static IP mode, user must configure the IP address manually.
⚫ IP Address: Phone IP address.
⚫ Mask: sub mask of your LAN.
⚫ Gateway: The gateway IP address. Phone could access the other network via it.
⚫ Primary DNS: Primary DNS address. The default is 8.8.8.8, Google DNS server address.
⚫ Secondary DNS: When primary DNS is not available, Secondary DNS will work.
◼ IPv6
In IPv6, there are 2 connection mode options, DHCP and Static IP.
⚫ DHCP configuration refers to IPv4 introduction in last page.
⚫ Static IP configuration is almost same as IPv4’s, except the IPv6 Prefix.
⚫ IPv6 Prefix: IPv6 prefix, it is similar with mask of IPv4.
IPv6 Static IP network mode
8.7.1.2- QoS & VLAN #
◼ LLDP
Link Layer Discovery Protocol. LLDP is a vendor independent link layer protocol used by network devices for advertising their identity, capabilities to neighbors on a LAN segment.
Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP learn feature to apply the VLAN ID from VLAN switch to phone its self.
◼ CDP
Cisco Discovery Protocol. CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. According to the CDP, Cisco devices could share the OS version, IP address, hardware version and so on
QoS & VLAN
Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server.
For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and OpenVPN.
The VPN connection must be configured and started (or stopped) from the device web portal.
8.7.1.3- VPN #
◼ L2TP
NOTICE! The device only supports non-encrypted basic authentication and non-encrypted data
tunneling. For users who need data encryption, please use OpenVPN instead.
To establish a L2TP connection, users should log in to the device web portal, open webpage [Network] >> [VPN]. In VPN Mode, check the “Enable VPN” option and select “L2TP”, then fill in the L2TP server address, Authentication Username, and Authentication Password in the L2TP section. Press “Apply” then the device will try to connect to the L2TP server.
When the VPN connection established, the VPN IP Address should be displayed in the VPN status. There may be the delay of the connection establishment. User may need to refresh the page to update the status.
Once the VPN is configured, the device will try to connect with the VPN automatically when the device boots up every time until user disable it. Sometimes, if the VPN connection does not establish immediately, user may try to reboot the device and check if VPN connection established after reboot.
◼ OpenVPN
To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following,
OpenVPN Configuration file: client.ovpn
CA Root Certification: ca.crt
Client Certification: client.crt
Client Key: client.key
User then upload these files to the device in the web page [Network] >> [VPN], select OpenVPN Files. Then user should check “Enable VPN” and select “OpenVPN” in VPN Mode and click “Apply” to enable OpenVPN connection. Same as L2TP connection, the connection will be established every time when system rebooted until user disable it manually.
8.7.1.4- Web Server Type #
Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot. Then user could use http/https protocol to access pone web page.
The phone configures the web server type
8.7.2- Set The Secret Key #
When the device is in the default standby mode,
⚫ Select [Menu] >> [System], and enter it via [Confirm] or [OK] button.
⚫ As default, the Advance setting password is 123.
⚫ User will see the follow page after menu – System – Security.
Keypad lock password
Menu password is the permission for accessing the System.
⚫ [Current password] is the password user configured before. If no configuration before, the default password is 123.
⚫ [New password] is the new password user to use.
⚫ After configuring the menu password, it will work immediately.
⚫ Keyboard password is used to unlock the phone once it’s locked.
Set keyboard lock password
User could set all keys,menu,Dss key,disabled.
⚫ Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no menu password configuration before, it is 123 as default.
⚫ If the menu password is correct, phone will go to keyboard password interface. As default, the keyboard password is disabled. When it is set, the keyboard will be locked after timeout.
⚫ If user does not configure the keyboard lock time, (it is 0 as default). Long pressing “#” will lock the phone. There will be a lock icon in the top of LCD. Phone will reminder “Enter Password” after pressing
any keys.
Phone keypad lock password input interface
Web keyboard lock password Settings
8.7.3- Maintenance #
Phone Webpage: Login and go to [System] >> [Auto provision].
Page auto provision Settings
LCD: [Menu] >> [System] >> [Maintenance] >> [Auto Provision].
Phone auto provision settings
The devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below:
PNP>DHCP>TR069> Static Provisioning
Transferring protocol: FTP, TFTP, HTTP, HTTPS
8.7.4- Firmware Upgrade #
⚫ Web page: Login phone web page, go to [System] >> [Upgrade]
Web page firmware upgrade
⚫ LCD interface: go to [Menu] >> [System] >> [Firmware Upgrade] .
Firmware upgrade information display
Firmware upgrade
⚫ The file requested from the server is a “.Z” file called vendor-model-voip-release-version.z.Version followed by the version number, it will be written as 2.12.4.13.6. All Spaces in the filename are replaced by dash.
⚫ The URL requested by the phone is HTTP:// server address/vendor-Model-version .z: The new version and the requested file should be placed in the download directory of the HTTP server, as shown in the figure:
Firmware upgrade file directory
⚫ After the interval of update cycle arrives, if the server has available files and versions, the phone will
prompt “Firmware Upgrade”. Click [OK] to check the version information and upgrade.
8.7.5- Factory Reset #
The phone is in default standby mode.
⚫ Press [Menu] to find [Systems], and press [OK].
⚫ Press [Systems] to enter the password (default password is 123) to enter the interface.
⚫ Press the [Restore factory Settings] button to select the file to be cleared.
⚫ Press [OK] to clear after completion. When you select clear configuration file and clear all, the phone will restart automatically after clearing.
2）In standby, press and hold the [OK] button for 6S to perform the reset operation
9- Web Configurations #
9.1- Web Page Authentication #
The user can log into the web page of the phone to manage the user’s phone information and operate the phone. Users must provide the correct user name and password to log in.
9.2- System >> Information #
User can get the system information of the device in this page including,
◼ Model
◼ Hardware Version
◼ Software Version
◼ Uptime
And summarization of network status,
◼ Network Mode
◼ MAC Address
◼ IP
◼ Subnet Mask
◼ Default Gateway
Besides, summarization of SIP account status,
◼ SIP User
◼ SIP account status (Registered / Unapplied / Trying / Timeout )
9.3- System >> Account #
On this page the user can change the password for the login page.
Users with administrator rights can also add or delete users, manage users, and set permissions and
passwords for new users.
9.4- System >> Configurations #
On this page, users with administrator privileges can view, export, or import the phone configuration, or
restore the phone to factory Settings.
◼ Clear Configurations
Select the module in the configuration file to clear.
SIP: account configuration.
AUTOPROVISION: automatically upgrades the configuration
TR069:TR069 related configuration
MMI: MMI module, including authentication user information, web access protocol, etc.
127DSS Key: DSS Key configuration
◼ Clear Data Tables
Select the local data table to be cleared, all selected by default.
◼ Reset Phone
The phone data will be cleared, including configuration and database tables.
9.5- System >> Upgrade #
Upgrade the phone software version, customized ringtone, background, DSS Key icon, etc., can also be
upgraded to delete the file. Ring tone support “.wav” format.
9.6- System >> Auto Provision #
The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume. For the detail of Auto Provision, please refer to this link Auto Provision Description.
9.7- System >> Tools #
Tools provided in this page help users to identify issues at trouble shooting. Please refer to 13 Trouble
Shooting for more detail.
9.8- System >> Reboot Phone #
This page can restart the phone.
10- Network >> Basic #
This page allows users to configure network connection types and parameters.
10.1- Network >> Wi-Fi Settings #
The default network priority is Ethernet
The current device supports coexistence of wifi and Ethernet, and users can log in to the web page with any network address for configuration
For example, WiFi access IP is 192.168.99.73 and Ethernet access IP is 192.168.99.74 Page login 192.168.99.73, 192.168.99.74 Any network address login page for configuration
Network Priority
This page can turn on WiFi, add WiFi information, and view the wireless network list.
WiFi Settings
10.2- Network >> Service Port #
This page provides settings for Web page login protocol, protocol port settings and RTP port.
Service Port Settings
Service port
10.3- Network >> VPN #
Users can configure a VPN connection on this page. See 10.7.2.3 VPN for more details.
10.4- Network >> Advanced #
Advanced network Settings are typically configured by the IT administrator to improve the quality of the phone service. For configuration, query the 10.7 advanced Settings.
10.5- Line >> SIP #
Configure the Line service configuration on this page.
10.6- Line >> SIP Hotspot #
Please refer to 9.9 SIP Hotspot.
10.7- Line >> Dial Plan #
Dial plan settings
Phone 7 dialing methods
Add dialing rules:
Custom setting of dial – up rules
Dial – up rule configuration table
This feature allows the user to create rules to make dialing easier. There are several different options for dial rules. The examples below will show how this can be used.
Example 1: All Substitution — Assume that it can make a direct IP call to IP address 172.168.2.208. Using this feature, 123 can be substituted for 172.168.2.208.
Dial rules table (1)
Example 2: Partial Substitution — To dial a long-distance call to Beijing requires dialing area code 010 before the local phone number. Using this feature 1 can be substituted for 010. For example, to call 62213123 would only require dialing 162213123 instead of 01062213123
Example 3: Addition — Two examples are shown. In the first case, it is assumed that 0 must be dialed before any 11 digit number beginning with 13. In the second case, it is assumed that 0 must be dialed before any 11 digit number beginning with 135, 136, 137, 138, or 139. Two different special characters are used.
x — Matches any single digit that is dialed.
[ ] — Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits.
10.8- Line >> Action Plan #
1.When a IP phone calls a phone, the bound IP camera synchronously transmits video to the other phone
(video is supported);This feature is only supported by X6U.
2. When SIP calls, multicast calls or intercom calls are made, the device converts calls that conform to the
number rules into group calls.
IP camera
10.9- Line >> Basic Settings #
Set up the register global configuration.
Set the line global configuration on the web page
10.10- Line >> RTCP-XR #
RTCP-XR mode is based on RFC3611 (RTP Control Extended Report), which can measure and evaluate network packet loss, delay and voice quality by sending RTCP-XR packets.
VQ RTCP-XR Settings
10.11- Phone settings >> Features #
Configuration phone features.
General function Settings
10.12- Phone settings >> Media Settings #
Change voice Settings.
10.13- Phone settings >> MCAST #
his feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.
Multicast parameters
10.14- Phone settings >> Action #
Action URL
Note! Action urls are used for IPPBX systems to submit phone events.
10.15- Phone settings >> Time/Date #
The user can configure the time Settings of the phone on this page.
10.16- Phone settings >> Time Plan #
Time Plan (time management) settings can set a time point or a time period. The time point is to perform an action at a certain time, and the time period is to perform an action for a certain period of time.
Time Plan (1)
Time Plan
When the Time Plan type is selected as timed forwarding, the webpage will prompt to enter the forwarding number and forwarding line, as shown in the figure.
Forwarding Number: Configure the forwarding number to forward to the number within the set time period.
Line: Forward the specified line, when the line is set to a certain line, it will only take effect for this line.
1-Timed forwarding rules:
1) When there is forwarding under the line, the forwarding number under the line is used; when there is no forwarding number under the SIP line, when there is an incoming call within the time period set by the scheduled forwarding, the phone will be forwarded to the specified scheduled forwarding number; when outside the time period, no forwarding is performed. That is, the priority Line>Time Plan.
2) All scheduled forwarding types are unconditional forwarding.
10.16.1- Repeat Period Select Daily #
Select daily as the repetition period, and enter any time in the date format from 00:00 to 23:59 in the effective time input box.
The first and third input boxes only allow input of any integer from 00 to 23, and 0 is automatically added before inputting an integer less than 10.
The second and fourth input boxes only allow input of any integer from 00 to 59, and 0 is automatically added before inputting an integer less than 10.
Time Plan (3)
10.16.2- Repeat Period Select Weekly #
Day of the week selection box, check it to take effect.
The final effective time is the combination of the day of the week and the set time
Time Plan (4)
10.16.3- Time Plan List #
All configurations submitted after the configuration is submitted are displayed in a list, and the order is sorted by week (day, Monday, Tuesday…), and if the week is the same, it is sorted by time (time from small to large).
The function sequence is restarted first and then upgraded.
Time Plan List
10.16.4- Delete #
Check the box before the serial number, click to select all configuration items in the list.
Click Delete to delete the checked configuration in the configuration list, and it will become invalid after deletion.
Delete Time plan list
10.17- Phone settings >> Tone #
This page allows users to configure a phone prompt.
You can either select the country area or customize the area. If the area is selected, it will bring out the
following information directly. If you choose to customize the area, you can modify the button tone, call back tone and other information.
Tone settings on the web
10.18- Phone settings >> Advanced #
User can configure the advanced configuration settings in this page.
⚫ Screen Configuration.
◼ Enable Energy Saving
◼ Backlight Time
⚫ LCD Menu Password Settings.
The password is 123 by default.
⚫ Keyboard Lock Settings.
⚫ Configure Greeting Words
The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are ‘VOIP PHONE’.
10.19- Phonebook >> Contact #
User can add, delete, or edit contacts in the phonebook in this page. User can browse the phonebook and
sorting it by name, phones, or filter them out by group.
To add a new contact, user should enter contact’s information and press “Add” button to add it.
To edit a contact, click on the checkbox in front of the contact, the contact information will be copied to the contact edit boxes, press “Modify” button after finished editing.
To delete one or multiple contacts, check on the checkbox in front of the contacts wished to be deleted and click the “Delete” button, or click the “Clear” button with selecting any contacts to clear the phonebook.
User can also add multiple contacts into a group by selecting the group in the dropdown options in front of “Add to Group” button at the bottom of the contact list, selecting contacts with checkbox and click “Add to Group” to add selected contacts into the group.
Similarly, user can select multiple users and add them into blacklist by click “Add to Blacklist” button.
10.20- Phonebook >> Cloud phonebook #
Cloud Phonebook
User can configure up to 8 cloud phonebooks. Each cloud phonebook must be configured with an URL where an XML phonebook is stored. The URL may be based on HTTP/HTTPs or FTP protocol with or without authentication. If authentication is required, user must configure the username and password.
To configure a cloud phonebook, the following information should be entered,
-Phonebook name (must)
-Phonebook URL (must)
-Access username (optional)
-Access password (optional)
LDAP Settings
The cloud phonebook allows user to retrieve contact list from a LDAP Server through LDAP protocols.
User must configure the LDAP Server information and Search Base to be able to use it on the device. If the LDAP server requests an authentication, user should also provide username and password.
To configure a LDAP phonebook, the following information should be entered,
-Display Title (must)
-LDAP Server Address (must)
-LDAP Server Port (must)
-Search Base (must)
-Access username (optional)
-Access password (optional)
Note! Refer to the LDAP technical documentation before creating the LDAP phonebook and
phonebook server.
Web page preview
Phone page supports preview of Internet phone directory and contacts
⚫ After setting up the XML Voip directory or LDAP,
⚫ Select [Phone book] >> [Cloud phone book] >> [Cloud phone book] to select the type.
⚫ Click the set XML/LDAP to download the contact for browsing.
Web cloud phone book Settings
10.21- Phonebook >> Call List #
◼ Restricted Incoming Calls:
It is similar like a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the list.
Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Numbers with this prefix.
◼ Allowed Incoming Calls:
When DND is enabled, the incoming call number can still be called.
◼ Restricted Outgoing Calls:
Adds a number that restricts outgoing calls and cannot be called until the number is removed from the table.
10.22- Phonebook >> Web Dial #
Use web pages for call, reply, and hang up operations.
10.23- Phonebook >> Advanced #
Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer.
Users can also import contacts into the phone book in XML, CSV, and VCF formats.
Attention! If the user imports the same phone book repeatedly, the same contact will be ignored. If the
name is the same but the number is different, the contact is created again.
Users can delete groups or add new groups on this page. Deleting a contact group does not delete contacts in that group.
12.24- Call Log #
The user can browse the complete call record in this page. The call record can be sorted by time. Call number, contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forward call).
The user can also save the number in the call record to his/her phone book or add it to the blacklist/whitelist.
Users can also dial the web page by clicking on the number in the call log.
Users can also download call records conditionally and save them locally.
10.25- Function Key >> Function Key #
One-key transfer Settings: establish new call, blind transfer, attention-transfer, one-key three-party, Play
DTMF.
The device provides 2 user-defined shortcuts that users can configure on a web page.
Function Key configuration
10.26- Function Key >> Side Key #
Side Key is a Key on both sides of the screen that functions as a shortcut Key. The default configuration is line Key, which can be customized in the webpage. For Side Key function and Settings, please refer to 12.24 Function Key Settings.
10.27- Function Key >> Softkey #
The User Settings mode and display style, display page.
Softkey configuration
10.28- Function Key >> Advanced #
One key transfer: for example, set the memory key 4370. Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370.
Select memory key function: for example, the phone set the memory key value to 4370. When 4370 calls,
press this key to hold the call or hang up.
◼ Global Key Settings
Global Key Settings
◼ Programmable key Settings
Please refer to the Table 25 Softkey configuration
10.29- Application >> Manage Recording #
See 9.3 Record for details of recording.
10.30 – Security >> Web Filter #
The user can set up a configuration management phone that allows only machines with a certain network segment IP access.
Web Filter settings
Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. If the user wants to delete, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect. Enable web page filtering: configure enable/disable web page access filtering; Click the “apply” button to take effect.
Note: if the device you are accessing is in the same network segment as the phone, please do not configure the filter segment of the web page to be outside your own network segment, otherwise you will not be able to log in the web page.
10.31- Security >> Trust Certificates #
Set whether to open license certificate and general name validation, select certificate module.
You can upload and delete uploaded certificates.
Certificate of settings
10.32- Security >> Device Certificates #
Select the device certificate as the default and custom certificate.
You can upload and delete uploaded certificates.
Device certificate setting
10.33- Security >> Firewall #
Network firewall Settings
The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security.
Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule.
Considering the complexity of firewall Settings, the following is an example to illustrate:
Network Firewall
After setting, click [Add] and a new item will be added in the firewall input rule, as shown in the figure below:
Firewall Input rule table
Then select and click the button [Apply].
In this way, when the device is running: ping 192.168.1.118, the packet cannot be sent to 192.168.1.118 because the output rule is forbidden. However, the other IP of the ping 192.168.1.0 network segment can still receive the response packet from the destination host normally.
Delete firewall rules
Select the list you want to delete and click [Delete] to delete the selected list.
10.34- Device Log >> Device Log #
You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. See 13.6 Get log information.
11- Trouble Shooting #
When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to technical support mailbox.
11.1- Get Device System Information #
Users can get information by pressing the [Menu] >> [Status] option in the phone.The following information
will be provided:
The network information
Equipment information (model, software and hardware version), etc.
11.2- Reboot Device #
Users can reboot the device from soft-menu, [Menu] >> [Basic] >> [Reboot System], and confirm the action by [OK]. Or, simply remove the power supply and restore it again.
11.3- Reset Device to Factory Default #
Resetting Device to Factory Default will erase all the user’s configuration, preference, database and profiles on the device and restore the device back to the state as factory default.
To perform a factory default reset, user should press [Menu] >> [Advanced] , and then input the password to enter the interface. Then choose [Factory Reset] and press [Enter], and confirm the action by [OK]. The device will be rebooted into a clean factory default state.
11.4- Screenshot #
If there is a problem with the phone, the screenshot can help the technician locate the function and identify the problem. In order to obtain screen shots, log in the phone webpage [System] >> [Tools], and you can capture the pictures of the main screen and the secondary screen (you can capture them in the interface with problems).
Screenshot
11.5- Network Packets Capture #
Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in “Network Packets Capture” section. A pop-up message will be prompt to ask user to save the capture file. User then should perform the relevant operations such as activating/deactivating line or making phone calls and click [Stop] button in the web page when operation finished. The network packets of the device during the period have been dumped to the saved file.
Web capture
User may examine the packets with a packet analyzer or send it to support mailbox.
11.6- Get Log Information #
Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page [Device log], click the [Start] button, follow the steps of the problem until the problem appears, and then click the [End] button, [Save] to local analysis or send the log to the technician to locate the problem.
11.7- Common Trouble Cases #
Trouble Cases
