Unified Communications Solutions
Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to ensure that nearly all their technology works together, smoothly and securely, for near real-time collaboration. UC&C integrates diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing, to interact together in a virtually seamless way.
Voice Over IP
VoIP simply stands for “Voice over Internet Protocol.” You might have seen it referred to as “Internet Telephony” or “IP Telephony” instead, as the defining feature of this calling method, is that it directs data over the internet.
VoIP is a way of making calls incredibly cost-effectively, and though it’s still a relatively new technology in the comms world, it’s achieved world-wide acceptance very rapidly. In fact, many businesses have replaced their “POTs” (Plain Old Telephones) with VoIP.
In the era of UC, the days of assuming that communication belongs solely in the realm of voice is over.
Thanks to digital transformation, the rise of HD video and audio, and an ever-increasing selection of conferencing environments, from virtual meeting rooms to huddle rooms, video is more crucial than ever. However, while it’s fair to say that video gets more attention these days, it’s also worth noting that it’s been a part of the communication conversation for quite some time. In fact, back in 2012, 93% of internal comms professionals already thought video would be critical to communication
Reduces the need for travel
When you can create face-to-face communication using video conferencing and virtual meeting rooms, there’s no need for costly travel. People can attend meetings without ever leaving their office
Video is naturally immersive, in a world of globally-dispersed teams, video ensures that everyone can be active in the same discussion. What’s more, combine video with conference room systems like digital whiteboards and screen sharing, and you have the perfect set-up for collaboration
Supports humanised remote working
Not only does video calling and conferencing make telecommuting and remote working more effective, but it also ensures that no-one in your dispersed workforce feels out of the loop. Video allows for deeper connections regardless of where call attendees might be, by providing access to non-verbal cues and body language
Instant messaging is a common component of the UC experience.
We’re living in an agile world where people need access to information as quickly as possible. Instant messaging facilitates this by allowing people to communicate with each other in real-time, through IM software on the internet.
Way back when IM first began, in the 90s, it was primarily a solution for people who wanted to chat with friends and family over the internet. Today, instant messaging has emerged as a powerful tool for businesses too, and the messaging revolution is growing.
Communication is the heart and soul of any company.
The more we discover new modes of communication that make connecting and collaborating with colleagues easier, the faster a business can grow. For instance, messaging applications today don’t just give you another way to send content to a co-worker. A messaging app provides: