Open a support ticket

Tell us what is wrong. The FIBERME support center answers by email, and you can follow the ticket, reply and send files online.

The problem

Product

Is it hardware or software?

HardwareSoftwareSomething else

Serial number or MAC address

On the label under the device. It helps with repairs and replacements.

Title

Describe the problem

What happens, what you expected, and what you already tried. The firmware version and any error message help a lot.

How much is this affecting you?

A question or how-toSomething is not working as expectedSeveral users or an important feature are affectedMy phone service is down

Files (optional)

Add screenshots, logs or captures

Up to 5 files, 10 MB each: pictures, PDFs, logs, packet captures, documents or zip files.

Your details

Your name

Company name

Country

Partner or reseller (if you bought through one)

Phone (optional)