Privacy Policy

This Privacy Policy (“Policy”) explains how FIBERME Communications LLC (“FIBERME,” “Company,” “we,” “us,” “our,” or “our company”) collects, uses, processes, stores, and protects personal data and information from users and customers who access our websites (www.fiberme.com and www.fiberme.cloud) or utilize our products and services.

Your privacy is important to us. We are committed to being transparent about our data practices and maintaining compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other applicable privacy laws in jurisdictions where we operate.

This Privacy Policy applies to all personal data collected through FIBERME websites, products, and services. By using FIBERME websites, products, or services, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.

FIBERME reserves the right to modify this Privacy Policy at any time. Continued use of FIBERME websites, products, or services following publication of modifications constitutes acceptance of the updated Privacy Policy.

”Personal Data” means any information relating to an identified or identifiable natural person, including but not limited to: name, email address, telephone number, IP address, physical address, billing information, account credentials, and any other data that can directly or indirectly identify an individual.

”Processing” means any operation performed on Personal Data, including collection, use, storage, disclosure, deletion, and retention.

”Data Subject” means any natural person to whom Personal Data relates.

”Third Party” means any entity other than FIBERME, the Data Subject, or an authorized representative of FIBERME.

3.1 Information Provided Directly by Users

FIBERME collects Personal Data that you voluntarily provide, including:

• Account Registration Data: Name, email address, phone number, company name, physical address, and account credentials when you create a FIBERME account
• Billing Information: Billing address, payment method details, transaction history, and tax identification information
• Service Usage Data: Information related to your use of FIBERME services, including account activity, feature usage, and service configuration
• Communication Data: Email addresses and content of communications when you contact FIBERME support, submit inquiries, or participate in surveys
• Profile Information: Any additional information you choose to provide in your user profile, preferences, or account settings

3.2 Information Collected Automatically

When you access FIBERME websites or use FIBERME services, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type, device identifiers, and hardware specifications
• Network Information: IP address, internet service provider (ISP), connection type, and bandwidth information
• Usage Analytics: Pages visited, time spent on pages, navigation paths, clicks, search queries, and feature interactions
• Location Data: Geographic location inferred from IP address (country and region level; precise GPS location not collected)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 7)

3.3 Information from Third Parties

FIBERME may receive Personal Data from third parties in limited circumstances:

• Authorized Distributors: FIBERME’s authorized resellers and distributors may provide customer contact information and transaction details
• Payment Processors: Payment processing services may provide transaction confirmation and fraud detection information
• Service Providers: Cloud infrastructure providers, email service providers, and support tools may process data on our behalf
• Legal Requests: Law enforcement, regulators, or courts may require disclosure of customer information

3.4 Information Not Collected

FIBERME does NOT intentionally collect:

• Health information or biometric data (except in rare circumstances required by law)
• Social security numbers or national identification numbers (except where required for tax compliance)
• Sensitive personal information (racial or ethnic origin, political opinions, religious beliefs, union membership, genetic data, or sexual orientation)
• Children’s data from individuals under 18 years of age

FIBERME processes Personal Data for the following lawful purposes:

4.1 Service Delivery and Support

• Creating and maintaining customer accounts
• Processing orders and payments
• Delivering products and services requested
• Providing technical support and customer service
• Troubleshooting and resolving service issues
• Responding to customer inquiries and requests

4.2 Business Operations

• Billing and invoicing
• Fraud detection and prevention
• Security and access control
• Compliance with legal and regulatory obligations
• Auditing, accounting, and financial record-keeping
• Contract performance and enforcement

4.3 Communication and Marketing

• Sending service-related notifications and updates
• Notifying customers of planned maintenance or service changes
• Responding to customer communications
• Providing information about new products or services (only with customer consent)
• Conducting surveys or requesting feedback

4.4 Analytics and Improvement

• Analyzing usage patterns to improve products and services
• Identifying trends and preferences
• Optimizing website functionality and user experience
• Conducting statistical analysis and reporting
• Developing new features and enhancements

4.5 Legal Compliance

• Complying with applicable laws, regulations, and court orders
• Protecting the legal rights and interests of FIBERME
• Enforcing Terms and Conditions
• Investigating suspected violations or illegal activity

5.1 Contractual Necessity

Personal Data processing necessary to perform our contract with you (providing products/services, billing, support, etc.) is based on contractual necessity. Processing for these purposes is mandatory; failure to provide such data may prevent service provision.

5.2 Legitimate Interests

FIBERME may process Personal Data where we have legitimate business interests, including:

• Detecting fraud and improving security
• Maintaining and protecting our systems
• Understanding customer usage patterns
• Marketing and business development
• Protecting legal rights and interests

We balance these interests against your privacy rights and conduct data protection impact assessments for high-risk processing activities.

5.3 Legal Obligation

Personal Data processing required by applicable law (tax compliance, regulatory reporting, law enforcement requests, etc.) is based on legal obligation.

5.4 Consent

Certain processing activities may require your affirmative consent, particularly regarding:

• Marketing communications
• Non-essential cookies and tracking technologies
• Processing of sensitive data categories

You may withdraw consent at any time by contacting us using the information in Section 13.

6.1 Retention Periods

FIBERME retains Personal Data for the minimum period necessary to fulfill the purposes for which data was collected, subject to applicable legal requirements:

Account and Billing Data: Retained for the duration of your account plus 7 years following account closure (to comply with tax and financial record-keeping requirements).

Transaction Records: Retained for 7 years following the final transaction (tax compliance).

Service Usage Data: Retained for 12 months following collection (analytics and improvement purposes).

Support Communications: Retained for 2 years following the final communication (support and dispute resolution).

Technical Logs and IP Addresses: Retained for 30-90 days (security and fraud prevention).

Marketing Data: Retained until you unsubscribe or withdraw consent; email addresses retained on unsubscribe lists for 2 years to prevent re-subscription.

6.2 Deletion of Data

Upon expiration of applicable retention periods, Personal Data is securely deleted or anonymized such that it cannot be linked to an identifiable individual. Archived data may be retained longer if required by law.

7.1 Cookie Use

FIBERME websites use cookies and similar tracking technologies to enhance user experience and collect analytics. Cookies are small text files stored on your device.

Essential Cookies: Necessary for website functionality (authentication, security, session management). These cookies cannot be disabled without impairing site functionality.

Analytical Cookies: Collect information about how visitors use our websites (pages visited, time spent, navigation patterns). This data is used to improve our websites and user experience.

Marketing Cookies: Track users across websites to deliver targeted advertising content. These cookies may be set by third-party advertising services.

Preference Cookies: Remember user preferences and settings to personalize future visits.

7.2 Cookie Management

You may control cookies through your browser settings:

• Accept or reject cookies
• Delete existing cookies
• Be notified before cookies are placed

Most browsers provide cookie management options in their privacy or settings menus. Note that disabling essential cookies may impair website functionality.

7.3 Do Not Track

Some browsers include “Do Not Track” functionality. FIBERME websites currently do not respond to Do Not Track signals. However, you may disable tracking through browser settings or opt-out mechanisms described in this section.

7.4 Third-Party Tracking

FIBERME websites may include third-party analytics services (e.g., Google Analytics) and advertising services that place cookies and collect information. These third parties’ processing of data is governed by their privacy policies, not this Policy.

8.1 Internal Sharing

Personal Data may be shared internally among FIBERME departments and business units as necessary to provide services, process payments, provide support, and conduct business operations.

8.2 Third-Party Service Providers

FIBERME shares Personal Data with carefully selected third-party service providers who process data on our behalf, including:

• Cloud infrastructure providers (hosting, data storage)
• Payment processors and financial institutions
• Email service providers
• Customer support and ticketing systems
• Analytics services
• Legal and accounting professionals
• Authorized local distributors

We require all third-party service providers to:

• Process data only as instructed by FIBERME
• Maintain appropriate technical and organizational safeguards
• Not disclose data to unauthorized parties
• Return or delete data upon contract termination

8.3 Authorized Distributors

FIBERME may share your contact information and transaction details with our authorized local distributors for purposes of:

• Fulfilling RMA warranty services
• Technical support and service delivery
• Account management
• Product information and updates

8.4 Legal Disclosures

FIBERME may disclose Personal Data without your consent when required by law or in response to valid legal process, including:

• Subpoenas and court orders
• Law enforcement requests
• Regulatory investigations
• Government inquiries

In such cases, we will provide notice to affected individuals where legally permitted.

8.5 Business Transactions

If FIBERME is acquired, merged, or dissolved, Personal Data may be disclosed to successor entities as part of the transaction. We will provide notice to affected individuals of any material changes to data practices.

8.6 Prohibited Disclosures

FIBERME does NOT sell Personal Data to third parties. We do NOT share Personal Data with unrelated businesses for their independent marketing purposes without your explicit consent.

9.1 Security Measures

FIBERME implements industry-standard technical, organizational, and administrative safeguards to protect Personal Data against unauthorized access, alteration, disclosure, and destruction, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest using AES-256 or equivalent
• Firewalls, intrusion detection systems, and regular security assessments
• Role-based access controls and authentication mechanisms
• Regular security training for employees
• Background checks and confidentiality agreements for personnel with data access
• Regular backup and disaster recovery procedures
• Incident response planning

9.2 Limitations

While FIBERME implements comprehensive security measures, no system is absolutely secure. We cannot guarantee absolute security against determined attacks, insider threats, or acts of God. We maintain cyber liability insurance to mitigate risks.

9.3 Your Responsibilities

You are responsible for:

• Maintaining confidentiality of account credentials
• Securing your devices and network connections
• Not sharing login credentials with unauthorized parties
• Promptly notifying FIBERME of suspected unauthorized access
• Reviewing account activity for suspicious transactions

9.4 Data Breach Notification

In the event of a confirmed data breach affecting Personal Data, FIBERME will notify affected individuals without unreasonable delay, as required by applicable law. Notifications will include:

• Description of the breach
• Categories and approximate number of affected individuals
• Likely consequences of the breach
• Measures taken to mitigate harm
• Contact information for further inquiries

10.1 Data Transfer Locations

FIBERME operates globally and may transfer Personal Data across international borders, including transfers to jurisdictions outside the European Union (EU), the United Arab Emirates, or your country of residence.

10.2 GDPR and Data Transfer Mechanisms

For transfers of Personal Data from the EU/EEA to non-EEA jurisdictions, FIBERME relies on:

• EU Commission “adequacy decisions” for approved jurisdictions
• Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs)
• Explicit consent from data subjects

We conduct Transfer Impact Assessments to evaluate third-country data protection levels and implement supplementary safeguards where necessary.

10.3 Data Localization Requirements

Some jurisdictions impose data localization requirements. Where applicable, FIBERME will:

• Maintain local servers and data centers
• Process data within required jurisdictions
• Comply with local data residency regulations

11.1 Rights Under GDPR and Similar Laws

Individuals in jurisdictions with comprehensive data protection laws (EU/EEA, California, etc.) have the following rights:

Right of Access: Request confirmation of whether FIBERME processes your Personal Data and obtain a copy of your data.

Right to Rectification: Request correction of inaccurate or incomplete Personal Data.

Right to Erasure (“Right to be Forgotten”): Request deletion of Personal Data, subject to certain exceptions (e.g., legal compliance, contractual necessity).

Right to Restrict Processing: Request that FIBERME limit how we process your data pending resolution of a dispute.

Right to Data Portability: Request a copy of your data in a structured, commonly-used, machine-readable format for transmission to another controller.

Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Withdraw previously given consent for any processing activity (except where processing is based on other legal grounds).

Right Not to Be Subjected to Automated Decision-Making: Opt-out of automated decision-making (profiling) that produces significant effects.

11.2 Exercising Rights

To exercise any of the above rights, submit a written request to the contact information provided in Section 13. We will respond without unreasonable delay, and in no case later than 30 calendar days. We may request reasonable verification of your identity before fulfilling your request.

Certain requests may be denied or limited where:

• The request is manifestly unfounded or excessive
• Fulfillment would violate rights of third parties
• Fulfillment would undermine legal obligations
• Data is necessary for ongoing legal proceedings

11.3 Marketing Communications

You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us using the information in Section 13
• Updating your account preferences

Opt-out requests are processed within 10 business days. You may still receive transactional and service-related communications following opt-out.

11.4 Cookies and Tracking Opt-Out

You may manage cookies and tracking through browser settings or our cookie consent manager (if available). However, certain essential cookies cannot be disabled.

FIBERME services are not directed to individuals under 18 years of age. We do not knowingly collect Personal Data from children. If we become aware that a child has provided Personal Data, we will delete such data and terminate the child’s account.

Parents or guardians who believe their child has provided Personal Data to FIBERME should contact us immediately using the information in Section 13.

13.1 Data Protection Officer

FIBERME has appointed a Data Protection Officer (DPO) responsible for overseeing data protection compliance. You may contact the DPO regarding any privacy matters:

Email: sales@fiberme.com

13.2 General Inquiries

For general questions, data subject requests, or privacy concerns:

FIBERME Communications LLC

Email: support@fiberme.com

Website: www.fiberme.com | www.fiberme.cloud

13.3 Regulatory Authorities

If you believe FIBERME has violated your privacy rights, you have the right to lodge a complaint with your local data protection authority or privacy regulator. Contact information for major regulators includes:

• EU/EEA: European Data Protection Board (EDPB) or local Data Protection Authority
• UAE: UAE National Data Protection Authority
• California: California Privacy Protection Agency (CCPA)
• UK: Information Commissioner’s Office (ICO)

FIBERME websites may contain links to third-party websites and services. This Privacy Policy applies only to FIBERME websites and services. Third-party websites have their own privacy policies, and FIBERME is not responsible for third-party data practices.

We encourage you to review third-party privacy policies before providing Personal Data to external services.

This Privacy Policy may be updated periodically to reflect changes in our data practices, technology, or legal requirements. The “Effective Date” at the top of this Policy indicates the last update.

Material changes to this Policy will be communicated to affected individuals via:

• Email notification
• Prominent notice on our websites
• Updated “Effective Date”

Your continued use of FIBERME websites, products, or services following publication of updates constitutes acceptance of the modified Privacy Policy.