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- Q: Since Odoo is primarily web‑based and often hosted in the cloud, can I integrate an FCM IP PBX with Odoo without using FRC?
- A: No. To integrate FIBERME FCM with Odoo ERP, you must use the FRC (FIBERME Remote Connect) service. All calls made through the Odoo built‑in browser dialer are treated as remote calls and will be counted against your FRC remote concurrent call capacity.
- Q: With the DIDWW SIP trunk provider, can I connect my local FIBERME FCM system in the Middle East to a local phone number in the USA?
- A: Yes. Using DIDWW, you can rent a local U.S. phone number (and numbers in more than 90 other countries) and link it to your FIBERME FCM via SIP trunks, allowing you to make and receive calls on that local number directly from your PBX.
- Q: Is integration with ElevenLabs required in order to use the FRC service?
- A: Yes. The FRC service is designed to work together with ElevenLabs AI agents, so integration with ElevenLabs is required to enable FRC’s AI‑powered calling capabilities..
- Q: To integrate with Odoo ERP or ElevenLabs, do I need to subscribe to a paid FRC plan?
- A: No. You can use the free FRC plan to integrate with Odoo ERP or ElevenLabs. However, all calls made from Odoo or handled by the ElevenLabs AI agent will be subject to the free FRC plan’s limitation of 2 remote concurrent calls, which is the lifetime allowance included in the free tier.
