With FIBERME FCM Series IP PBXs and the FRC cloud service, you can achieve native integration with the Odoo ERP platform. This unified telephony ERP setup makes daily business operations easier to handle and control, improving productivity while saving both time and money.

When you integrate your phone system with Odoo, you gain the following benefits:

• Use the built‑in Odoo dialer in the web browser to make and receive calls directly from Odoo screens, without switching applications.

• Click‑to‑Call: open any customer profile in Odoo and simply click the phone number to place a call, either via the Odoo browser dialer or through your desk IP phone registered to the PBX.

• Incoming call popup: when a call arrives, Odoo displays a popup in the interface showing the caller’s number and, if it exists in your ERP, the corresponding customer information, so agents know who is calling before they answer.

• AI‑powered transcription (Odoo 19): calls made through the Odoo dialer can be transcribed with detailed text logs and automatically generated call summaries for each interaction, making it easier to review conversations and extract key points.

• Built‑in Odoo call recording (Odoo 19): Odoo can record calls handled by the dialer and store them with the related records, allowing administrators and supervisors to review audio, verify information, and monitor call quality directly from Odoo