Time Condition Routing is a PBX feature that organizes incoming calls by routing them according to the current time or schedule.
- You set time conditions (work hours, after hours, holidays, etc.).
- If a call matches the defined time (e.g., during business hours), it will be routed to the IVR menu or any specified destination.
- If the call does not match (e.g., after hours), it can be routed to another destination, such as extension 1000, voicemail, or a recording.
This ensures calls are handled differently based on time, improving both customer experience and business efficiency.