- A Ring Group or Department serves the same function in the PBX system: it allows users to call a specific number assigned to a group (such as Sales, Support, or a department), and that call will ring multiple extensions at the same time.
- You can assign several extensions to a ring group or department.
- When someone calls the group number, all assigned extensions ring simultaneously, and any member can answer the call.
- This setup is ideal for teams or departments where availability must be maximized and any available member can respond to incoming calls.
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