FCM enables recording of all call types, including outbound, inbound, and internal calls between users. Call recording can be configured based on:
- Specific extension
- Specific trunk or line
- Specific queue
The Standard recording format is WAV, it costs ~0.85 MB per minute or each call.
Example:
5-minute call = ~0.85 MB per minute x 5 minutes = 4.25 MB
1GB = ~20 Hours of talking time recording