Call Barge is a PBX feature that allows a supervisor or authorized user to actively join an ongoing call between an agent/extension and another party.
- Spy: Lets supervisors or authorized users listen in on active calls between agents/extensions and other parties without participating or being heard.
- Whisper: Allows a supervisor to speak directly to an agent during an active call without the external caller hearing the conversation.
- Barge: Lets a supervisor or authorized user join an active call between an agent and another party instantly turning the call into a three-way conversation.